Oracle Unified Assurance Developer

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
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Module Lead - Oracle Unified Assurance 
Location: Pune/ Noida
Experience: 4 to 6 years
Education: B.E./ B.Tech./MCA

Primary Skills: Oracle Unified Assurance, Service Assurance, OSS, BSS

Job Description: 

- Strong experience in Unified Communications Monitoring and Service Assurance to support the Customer's Engineering and Operations team to standardize processes and practices defined for system and infrastructure monitoring as well as ensure service assurance.

- Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities

- Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management

- Streamline and enhance monitoring methodologies to ensure uptime, voice and video performance and client experience.

- Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities

- Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management

- Implement new processes to achieve and maintain availability and performance SLAs for Customer's Services.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.