Service Bulletins Functional Expert

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

SB Engineering and Configuration

1. SAMM DACAS, VIEW, PMT
2. SAP (PCS, AP1), C4U
3. CIRCE, GILDA, NACRE, AIRINA
4. ICC (CADB / ACP), TDUMS, EVM, NCMT

Authoring and Documentation

1. AirnavX (airn@vX), SAMM DACAS, EMMA, EBAM
2. Arbortext Editor, CATIA V5
3. S1000D, ATA iSpec 2200, ATA 100
4. AMM, SRM, CMM, IPC, ESPM, MAS, TRS, Technical Offers (TO), SBO, RDAF

Business Applications, Support and Reporting

1. ServiceNow, JIRA
2. Microsoft Excel and PowerPoint for KPI reporting

Roles & Responsibility:

1. Act as the technical and operational reference for the Indian team on the Service Bulletins environment, processes and related activities (SB design, authoring, preparation, checking and release).
2. Review and quality-check SBs and SB preparation files produced by the team (technical, incoming and quality checks), and answer technical queries on configuration, drawings, TRS/MAS inputs and Technical Offers.
3. Ensure compliance with Airbus documentation and configuration standards (S1000D, ATA iSpec 2200, ATA 100) and with standard work processes and style guidelines.
4. Support knowledge transfer: onboarding of new joiners, coaching and upskilling, and maintenance of up-to-date process documentation, checklists and reference material.
5. Contribute actively to the development and autonomy of the team, identifying skill gaps, proposing training plans and progressively transferring review and decision-making responsibilities.
6. Contribute to continuous improvement of SB processes, tools usage, rework and error-rate reduction.

Total Experience Expected: 06-08 years

Engg Graduate with experience of 6 to 9 years in aircraft modification, retrofit engineering or technical documentation, including substantial hands-on experience in Service Bulletins

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.