ServiceNow Consultant Lead Product Analyst

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Key Responsibilities and Skills Required:

• ServiceNow Solution Consulting- Lead ServiceNow discovery workshops with business stakeholders, architects, product owners, business analysts, compliance teams, and technical teams.

• Requirement Gathering and Discovery Workshops: Understand business objectives, pain points, operational processes, and regulatory requirements, and translate them into scalable ServiceNow solutions.

• Functional and Technical Design: Own functional and technical solution design for ServiceNow CSM, ITSM, integrations, automation, Service Portal, UI Builder, Workspace, and scoped applications.

• Fit-Gap Analysis: Perform fit-gap analysis between business requirements and ServiceNow out-of-the-box capabilities, especially across CSM, ITSM, workflows, portals, workspaces, and integrations.

• Business Process Mapping: Convert business requirements into user stories, acceptance criteria, solution designs, development tasks, and test scenarios.

• ServiceNow Best Practice Advisory: Provide ServiceNow best-practice recommendations with focus on upgrade-safe configuration, maintainability, platform governance, and long-term scalability.

• Platform Governance and Upgrade-Safe Design: Build upgrade-safe customizations and ensure alignment with ServiceNow platform governance standards.

• User Story and Acceptance Criteria Definition: Design and enhance Service Portal widgets, themes, catalog experiences, UI Builder pages, Workspace configurations, and user-centric interfaces.

• UAT Support and Business Validation: Support UAT planning, business validation, defect triage, issue analysis, and production readiness activities.

• Client Demos and Stakeholder Communication: Work closely with client stakeholders, architects, business analysts, system administrators, testers, compliance teams, and delivery managers.

The candidate is required to have the below proficiencies:

• Advanced Proficiency in ServiceNow CSM and ITSM Platform

• Advanced Proficiency on Development and Automation of JavaScript and Glide APIs ,Business Rules, Script Includes, Client Scripts, UI Actions, ACLs. Strong understanding of Flow Designer and workflow automation, Scheduled Jobs, Events, Notifications, and Asynchronous Processing, ATF and regression testing.

• Strong hands-on REST/SOAP integrations, Integration Hub and MID Server, OAuth 2.0, JWT, SAML, SSO, and identity integrations, Enterprise system integrations, Secure development practices, GDPR, audit, data retention, RBAC, and compliance awareness.

• Advanced Technical documentation and knowledge sharing, Good Banking and Financial Services domain understanding, Financial Services Operations awareness, Agile/Scrum delivery, Release management, upgrades, cloning, and deployments.

Strong Client facing Communication Skills, Ability to lead technical and non technical stakeholders

Total Experience Expected: 08-10 years

BE/Btech/MCA

Recommended Primary Skills

ServiceNow CSM, ServiceNow ITSM, ServiceNow Solution Consulting, Requirement Gathering, Solution Design, ServiceNow Platform Development, Integrations, JavaScript, Flow Designer, Service Portal, UI Builder, Workspace

Recommended Secondary Skills

Banking/Financial Services, FSO, GDPR, Compliance, ATF, IntegrationHub, MID Server, OAuth, SAML, Agile/Scrum, UAT Support, Technical Documentation, Stakeholder Management

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.